ZKD General Trading W.L.L. respects your privacy and is committed to protecting personal information collected through our website and communication channels. This Privacy Policy explains how information is collected, used, stored, and shared in a transparent and responsible manner.
1. Information We Collect
We may collect personal and non-personal information, including:
Name, contact details, and delivery address
Order and transaction details
Communication records (including WhatsApp interactions)
Payment-related information (processed securely by authorised payment partners)
Website usage data such as cookies, analytics, and device information
Providing certain information may be necessary to process orders or provide services.
2. How We Use Your Information
Information collected may be used to:
Process, fulfil, and deliver orders
Communicate regarding order status or customer support requests
Improve products, services, and website functionality
Maintain operational, quality, and food safety records
Meet legal, regulatory, and certification obligations
Send marketing communications where consent has been provided
ZKD General Trading W.L.L. does not sell or rent personal data to third parties.
3. Sharing of Information
Personal information may be shared only with trusted parties where necessary, including:
Delivery and logistics partners
Payment service providers
Certification bodies and auditors, where applicable
Internal teams responsible for quality, safety, and compliance
Government or regulatory authorities, if required by law
All third parties are expected to follow appropriate confidentiality and data protection standards.
4. WhatsApp & Messaging Communications
When contacting ZKD through WhatsApp or similar messaging platforms:
Communications may be used for order processing, verification, and customer support
Data is handled confidentially and not shared externally without necessity
Use of such platforms is also subject to the privacy policies of the respective service providers
5. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
Improve website performance and usability
Remember user preferences
Analyse traffic and usage patterns
Users may adjust browser settings to disable cookies; however, some website features may not function as intended.
6. Data Protection & Security
ZKD applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Data handling practices are aligned with:
Applicable principles of the Bahrain Personal Data Protection Law (PDPL)
Internal quality and food safety record controls
Industry-standard security practices
Access to personal information is restricted to authorised personnel only.
7. Your Rights
Subject to applicable laws, you may request to:
Access personal information held about you
Correct or update inaccurate data
Request deletion of personal data, where legally permissible
Opt out of marketing communications
Requests may be submitted to info@zkdgeneraltrading.com and will be handled in accordance with applicable regulations.
8. Data Retention
Personal information is retained only for as long as necessary to:
Fulfil business and contractual purposes
Comply with legal and regulatory requirements
Support certification audits and record-keeping
Address customer service matters
9. Third-Party Links
This website may contain links to external websites. ZKD General Trading W.L.L. is not responsible for the content, privacy practices, or policies of third-party websites.
10. Changes to This Policy
ZKD General Trading W.L.L. may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.