Welcome to ZKD General Trading W.L.L.
By accessing or using this website, placing an order, or communicating with ZKD General Trading W.L.L. through digital or offline channels (including WhatsApp or direct communication), you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Use of the Website
This website and its content are provided for general informational and commercial purposes. Users agree not to misuse the website, attempt unauthorized access, introduce harmful code, or engage in any activity that may disrupt website functionality or compromise security.
2. Product Information
ZKD General Trading W.L.L. makes reasonable efforts to ensure that product descriptions, specifications, images, certifications, and pricing information are accurate at the time of publication. However, minor variations may occur due to factors such as:
Packaging updates
Batch or processing variations
Supplier or certification renewal cycles
ZKD reserves the right to update or modify product information without prior notice.
3. Ordering & Payments
Orders may be placed through:
Website checkout (where available)
WhatsApp Business
Direct communication with authorised sales representatives
Accepted payment methods may include:
Cash on Delivery (COD)
Bank transfer
BenefitPay (where applicable)
Additional payment methods introduced in the future
ZKD reserves the right to refuse, cancel, or hold orders in cases including, but not limited to:
Product unavailability
Payment failure
Incorrect or incomplete order information
Suspected fraudulent or unauthorised activity
4. Pricing
All prices are listed in Bahraini Dinar (BHD) unless stated otherwise. Prices are subject to change without prior notice. Promotional offers or discounts are valid only for the specified duration and conditions.
5. Delivery & Shipping
Delivery services are provided through approved logistics partners. Delivery timelines may vary depending on factors such as:
Delivery location
Product availability
Weather, transport, or logistical conditions
ZKD shall not be held responsible for delivery delays caused by circumstances beyond reasonable control.
6. Returns & Refunds
Returns or refunds may be considered only under limited circumstances, including:
Products damaged at the time of delivery
Incorrect products delivered
Packaging visibly compromised and reported promptly upon receipt
Food products that have been opened, used, or tampered with are not eligible for return. Refund approval is subject to internal review and, where applicable, may be processed within an estimated timeframe of 15–20 working days.
7. Certifications & Compliance
ZKD maintains food safety and quality systems aligned with recognised standards, which may include:
ISO 22000:2018 – Food Safety Management
ISO 9001:2015 – Quality Management
HACCP – Hazard Analysis and Critical Control Points
Halal Certification
Certification scope and documentation may be updated periodically in accordance with audit cycles and regulatory requirements.
8. Limitation of Liability
To the maximum extent permitted by applicable law, ZKD General Trading W.L.L. shall not be liable for:
Indirect, incidental, or consequential damages
Losses resulting from improper product storage, handling, or preparation
Temporary website unavailability or technical disruptions
Errors or failures caused by third-party service providers (including logistics, payment processors, or hosting services)
Any liability, where applicable, shall not exceed the total value of the relevant purchase.
9. Intellectual Property
All content on this website, including text, images, logos, trademarks, packaging designs, and branding materials, is the intellectual property of ZKD General Trading W.L.L., unless otherwise stated. Unauthorised use, reproduction, or distribution is prohibited.
10. Governing Law & Jurisdiction
These Terms & Conditions are governed by and interpreted in accordance with applicable laws relevant to the nature of the transaction. Jurisdiction may vary depending on operational, contractual, or regulatory context.
11. Amendments
ZKD General Trading W.L.L. reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website or services following updates constitutes acceptance of the revised terms.